FAQ - Return & Refund

Hi, refunds will be initiated for items only, other fees like shipping insurance and shipping fee are non refundable.
After checking these, If the refund of items are still incorrect, please contact us for checking.

It usually takes 1-3 weeks for the returned parcel to be delivered, and the specific time limit depends on the carrier of the return flow.
Returns/Exchanges are processed within 5 business days after we receive your package. It's an estimated time frame to accommodate the current situation and will be processed faster in most cases.
For refund, it will reflect your account depending on the refund method you selected.
For exchange, it can be checked or tracked via " My orders "

Hi. We do apologize if you received wrong item. But please don't worry. We will provide proper solution for sure. Please feel free to contact us for help.
Note: Please provide us with images of the issued items as well as the package picture , so that we can help you better.

Hi, sorry about the inconvenience, please contact us for this issue.
Please provide us with a picture of the whole outer package including two shipping labels, as well as which item is missing, so that our agent can help you better.

If you want to WITHDRAW your wallet balance, please confirm that your original payment account is still active. Then click on "My wallet" and you will be able to withdraw your money there. Please fill in the amount and click "submit‘’, so that the money can go back to the original payment account, and it will take some days to be completed.
Kindly note:
1. Refunds from COD orders cannot be withdrawn directly. If you need to withdraw, please contact customer service.
2. The withdrawal process is not instant. It will take 2-14 days depending on the payment method used by the customer.
3. Once the withdrawal request is processed, it cannot be canceled.
4. The wallet balance from game rewards cannot be withdrawn to any other account, like PayPal/ bank card.

Hi. Sorry about this inconvenience. But please don't worry. We will provide proper solution for sure. Please feel free to contact us for help.
Note: Please provide us with images of the issued item as well as the item ID , so that we can help you better.

Hi. We do apologize if you received defective item. But please don't worry. We will provide proper solution for sure. Please feel free to contact us for help.
Note: Please provide us with images of the issued item as well as the item ID , so that we can help you better.

Hi, please check your My wallet first. We would refund to your wallet by default if you did not select refund method in advance.
If you still cannot find your refund, please kindly contact us for more help.

Thanks for ordering from our site. We do apologize that our items do not live up to your expectation.
Would you please contact us to connect with us with images of the issued item for this issue?
Then our agent can give you the best solution to meet your satisfaction.
Hope this will help you.

Hi , the refund time depends on the refund method you selected.
1. If you choose wallet, it will take 24 hours to be shown.
2. If you choose original payment method:
Paypal: 2-7 working days
Card: 7-14 working days which depends on the bank.
Normally it will take us some days to receive your returned package first, then we will do the refund process.

We will offer a full refund on all items you returned, exclude return shipping fee and unreturnable items.
Coupon codes and SHEIN points will not be refunded as monetary value.
Hope this will help you.

We are sorry for the inconvenience about the delayed pick-up service. We are coordinating with the courier to urge the pick-up service. And they will contact you a day before the collection. We will try to provide better service in the future. Thank you so much for your understanding and patience. Have a nice day and keep safe always.

We can accept return within 15 days of receipt for most items in new condition.
Also kindly noted that following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, underwear, event & party supplies, DIY supplies, pet supplies, beauty, accessories (except scarves, bags, and mermaid blankets), items with non-returnable marks and free gifts.
More info, please check: Return policy

Yes, partial return of your order is acceptable. We can accept return within 15 days of receipt for most items in new condition.
Please sign into your Yohobag account to submit return application or contact us by submitting a ticket, we will help you with the return procedure.
Note: Item ID or Item sku is needed, so that we can process your return request and offer the nearest return address for you.

Sorry that our products did not meet your expectations. Here are the steps to return.
1. Sign into your Yohobag account.
2. Find the order in My orders, and click the "Return Item" button.
3. Select the item(s) you would like to return, indicate the reason, and submit.
4. Select the return method: DROP-OFF or Pick-Up Service.
(Due to uncertainties in the pickup, it's recommended to choose Drop off.)
5. If you choose to drop off， please prepare the return items and pack them carefully,
print the return label and attach it to your return parcel, then drop off the package at any collection point you find out.
6. If you choose a pick-up service, please prepare the return items and pack them carefully, mark the Return Shipping Number on your return parcel, and then wait for the delivery man to pick up the parcel.